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Facilities Services Specialist

City of Waterloo
Job Description
Submit resume by going to www.cityofwaterlooiowa.com clicking on Job Vacancies, reviewing the Facilities Services Specialist description and following directions to submit cover letter and resume. We will not accept mailed, faxed, hand-delivered or directly emailed resumes. Deadline to submit resume is Noon on Friday, November 30, 2018. WORK SCHEDULE Schedule will vary based on event schedule; may include evenings and weekends. One hour unpaid meal break. Performs general maintenance and custodial duties at the Waterloo Center for the Arts (WCA) including opening/securing and general supervision of the building on evening and weekend shifts. Oversees events as directed by the Facilities Services Manager and Events Coordinator, setting up/tearing down for in-house and rental events at WCA and RiverLoop facilities, and serving as a resource person, anticipating and responding to the questions and needs of patrons and other staff members. Assists with supervising support maintenance workers including those working under various community service and employment programs. 1. Assists in the implementation of overall maintenance programs throughout facility, coordinating ongoing routine maintenance as well as building repair and improvement projects. 2. Performs daily cleaning of facilities including floors, galleries, offices, classrooms, theaters, meeting rooms, kitchens, bathrooms and other spaces. 3. Provides general supervision of the facilities during evening and weekend shifts. 4. Monitors and works to maintain a safe environment throughout the facility and responds appropriately to potential threats, accidents and emergencies. 5. Oversees and assists with set-up and teardown for events, ensuring that all required materials and equipment are in place. 6. Manages and assists with events as needed. 7. Anticipates the needs of facility users and responds to questions and requests from patrons. 8. Responds professionally and courteously to customer complaints, directing complaints to the appropriate staff person when necessary. 9. Supervises support maintenance staff, AARP and community services workers. 10. Assists with snow removal and general groundskeeping. 11. Checks rental equipment in and out. 12. Opens and secures building as needed. 13. Maintains records and prepares and submits reports as required. 14. Loads/unloads supplies, equipment and/or exhibits. 15. Operates City vehicles, including a 26,000 lb. panel truck with air brakes to deliver/pick-up supplies, equipment and/or exhibits. 16. Safely operates maintenance equipment including floor cleaners, snow blower and basic power tools. 17. Participates in Center for the Arts meetings, training and other activities as required. 18. Communicates with and maintains effective working relationships with coworkers, supervisors, Board members, volunteers and patrons. REQUIRED KNOWLEDGE & ABILITIES 1. Ability, without direct supervision, to plan, organize and carry out all activities necessary to complete individual job assignments. 2. Ability to supervise, direct and motivate volunteers, interns, paid staff and contractual employees; ability to manage and assign projects. 3. Ability to use independent judgment to assess problems and address or refer to appropriate WCA or City Maintenance staff person. 4. Ability to read basic building plans and diagrams. 5. Ability to safely operate basic hand tools, custodial maintenance equipment, floor cleaners and snow blower and 26,000 lb. panel truck with air brakes. 6. Ability to keep accurate and thorough records. 7. Ability to anticipate the needs of patrons using the facility based on activity type. 8. Ability to manage several project schedules and a variety of timelines and deadlines concurrently and to keep all projects organized. 9. Ability to work in stressful conditions. 10. Ability with minimum supervision to work independently or as a member of a team. 11. Ability to communicate orally and in writing and respond to questions or complaints from the public, business organizations, facility users and coworkers courteously and professionally in a clear, concise and easily understandable manner. 12. Ability to establish and maintain excellent relationships with the public, coworkers and WCA users and patrons. 13. Knowledge of fire codes and evacuation procedures. 14. Knowledge of and ability to operate a personal computer and working knowledge of Microsoft Office including Word, Excel, Access or other database programs. 15. Knowledge of occupational hazards associated with custodial maintenance of a multi-use public facility. 16. Ability to work with people from a broad variety of social, economic, racial, ethnic, cultural and educational backgrounds. ACCEPTABLE EXPERIENCE & TRAINING 1. Prefer minimum Associate’s Degree with one year experience in facilities management or basic building maintenance and custodial functions (volunteer or other unpaid experience may be considered) OR Any equivalent combination of education and experience that provides the knowledge, skills and abilities necessary to perform the essential functions of the position. 2. Work experience must be verifiable. 3. Proficiency using a personal computer and working knowledge of Microsoft Word, Excel, Access or other database programs. 4 Iowa Driver's License and good driving record based on the City of Waterloo driver performance criteria. 5. Must obtain Iowa Class D driver’s license with endorsement for driving non-commercial vehicles weighing up to 26,000 pounds within six month probation.
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