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Guest Service Center Cashier

Isle Casino Hotel Waterloo
Job Description
Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult situations in all types of business conditions. Work effectively and courteously with fellow employees. Responsible for cashing customers’ tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments with cash transactions, such as but not limited to, slot jackpots, table fills/credits and other departments needing cash for their guests. Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift. Keeping cash drawer balanced. Ensure that all casino funds are secured when not in use. Verifying and documenting personal identification information for check and cash advance transactions. Be in compliance with all company standard operating procedures, gaming regulations, federal regulations (Title 31 compliance). Responsible for superior customer relations. Ensure safety and security of employees and customers. Issues player cards for new and existing accounts while explaining benefits and other related perks associated with the players club. Provide information to casino related events and promotions. Redeem offers and provide promotional materials for guests’. Work as needed for special events and promotions. Greet our customers arriving from bus groups. Completes all company-required training within designated time frames. Performs other duties as assigned. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands: While performing the duties of this job, the employee is required to stand most of their shift. The employee must be able to speak and listen with guests effectively. The employee must be able to bend/lift up to 30 pounds. The employee must also be able to operation a computer and 10-key calculator. Mental Demands: Ability to communicate effectively with guests and employees at all levels. While performing the duties of this job must be able to work with computers and computer systems used for the position. The employee must be able to work in a fast paced customer service environment and be able to multi-task. Work Environment: While performing the duties of this job, the employee is exposed to variable temperatures, smoke and bright flashing lights. The employee may be required to perform duties outside in all seasons. The noise level in the work environment can be very loud. MINIMUM QUALIFICATIONS Education: A high school diploma, GED is preferred. Training/Experience: Previous cashier or banking experience is preferred. Previous customer service experience is a plus.
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