Account Manager
| JOB TITLE: | Account Manager |
| FLSA STATUS: | Exempt |
| REPORTS TO: | Customer Service Manager |
| DEPARTMENT: | Account Management |
| Job Overview |
| Essential Functions |
· Review, process, and monitor customer orders and forecasts for assigned customers
· Manage incoming customer calls and emails regarding pricing and availability, emergency order entry, backorder status, and tracking/shipping information
· Manage all ongoing business matters for assigned customer accounts
· Provide world class customer service to exceed customer expectations
· Resolve customer complaints verbally and electronically via email
· Maintaining EDI feeds and connections for multiple customers
· Initiate and expedite production with supply chain team based on customer requirements
· Escalate customer issues to Quality Manager as needed
· Other duties as assigned
| Requirements (Education, Certifications, Knowledge, Skills, and Abilities): |
· Bachelor’s degree, preferred
· Experience with EDI
· Outstanding Interpersonal Skills
· Strong Written and Verbal Skills Required
· Strong problem-solving skills
· Self-starter with attention to detail and organizational skills
· Capable of Forming and Maintaining Relationships with Customers
· Proficiency in Microsoft Office Suite and strong knowledge of Excel
- Strong Understanding of Global Supply Chain, including ocean and air shipments
- Knowledge of Microsoft Great Plains Software, preferred
| Physical Requirements and Working Environment | |
| Physical Demands |
Sedentary work that primarily involves sitting/standing. |
| Physical Factors | Standing Sitting Walking Feeling |
| Tools Used | Office equipment |
| Environmental Conditions |
Work near moving mechanical parts |
This is to acknowledge that I have received a copy of the Ebco job description.
I understand that I am employed at the discretion of Ebco and that my employment may be terminated with or without cause at the sole discretion of Ebco.
I understand that I am to read and familiarize myself with contents of this job description and execute the duties as described. I further understand that my employment with Ebco is for no definite period, and that this job description is not a contract of employment, but rather a helpful summary of my job duties. I understand that I am responsible for other duties as assigned by my supervisor or management.
I also understand that during my employment, management may find it necessary to modify my job and this job description. They may do so with or without prior notice to me.
Type of Employment: Full-Time
