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Operations Administrator

CBE Companies, Inc.
Job Description
JOB DESCRIPTION: Locate Smarter has an opening in our Cedar Falls, IA office for an Operations Administrator. PURPOSE OF THE POSITION: The purpose of this position is to provide high quality service to our clients by being the first level of LocateSmarter product support through a process of problem recognition, research, resolution, and follow up. PRIMARY RESPONSIBILITIES: - Perform administrative duties at the direction of the Manager or Organizational Administration and Operations - Provide Tier 1 LocateSmarter support for clients including but not limited to: --- Fielding general inquiry phone calls to LocateSmarter 800 number --- Monitor and respond to client inquires through the LocateSmarter application --- Responding directly to client inquiries --- Monitor system performance to identify and respond to issues --- Manage client support communication during evenings and weekends as needed --- Make crucial technical support decisions based on individual client expectations - Facilitate process for on-boarding a new client including but not limited to: --- Verifying client’s business is legitimate through a defined standard operating procedure --- Facilitate vendor compliance, client contract, NDA and SOW documents --- Use product knowledge to help client’s make decisions regarding technical and business processes - Provide implementation support including site use and file mapping; provide training as needed - Review client credentialing process to ensure completeness - Manage client contracts across all products for awareness of terms and renewals, price changes, billing cycles, etc. - Help prioritize development efforts that support operations processes - Develop and implement process improvement initiatives - Maintain standard operational reports including, but not limited to, vendor data, client revenue, invoice aging and sales commission reporting - Reconcile and process monthly client billing statements and vendor invoices - Assist with organizational trainings - Maintain positive communications with internal staff - Complete special projects as needed - Facilitate cross-functional processes to direct client or vendor issues to the appropriate area. - Identify client’s root needs and act to resolve, if within scope of Tier 1 capabilities. - Responsible for performing daily office tasks such as filing, recording, maintaining, records, copying, posting, and other similar duties, using a computer terminal, typewriter, and other word processors - The Company reserves the right to change or assign other duties to this position as appropriate. - Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities. --- Must be able to remain in a stationary seated position up to 85% of the work shift. --- Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings. --- Must be able to operate a computer and other office productivity machinery such as a calculator, copy machine, printer, scanner, fax machine. - Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries REQUIRED EXPERIENCE: - 2 year degree, 4 year degree preferred, or equivalent work experience - Previous customer support experience required - Excellent written and verbal communication skills - Excellent analytical and problem solving skills preferred - Exceptional organizational and follow up skills CBE is an Equal Opportunity/Affirmative Action Employer. Background checks and drug testing required.
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