You've likely heard the expression, "What get measured, gets managed." And companies have improved their capability to measure dozens or sometimes hundreds of data points to reflect how the business is performing. Unfortunately, managers are falling into the trap of "teaching to the test" which means they harp on the metrics without coaching the underlying behaviors that create the results. In this metric driven class, students will learn the nuances of managing by metrics. Students will be exposed to the meaning of metrics, what to pay attention to, and just as importantly, what to ignore.